8/12/2023 0 Comments Quip skip refillI gave it 24 hours to see if the charge would go away and it didn't, so I went to their website that informed me of a support email address to email if I did not want a refill order (I had already canceled my subscription at this point and it was still charging me.) After emailing the email that they had directly linked multiple times, I got back the same "Mail Delivery Subsystem" error message informing me that the email I was trying to reach does not exist. The company chat bot essentially told me they'd look into it, but they couldn't find a charge that had processed yet- my charge was still pending. I contacted the company about an unknown charge I received. This seems like a deliberate and dishonest way of doing business to increase revenue by creating obstacles for people who no longer want their services.Original order #: ************************************ Custom bundle with a refill plan Date: There is no customer care number to call or any way to reach a real live company employee who can provide assistance with resolving this matter. This has been going on for several weeks now. I have tried reaching to their customer care email at **************** and have yet to receive a response from them. Several attempts to reset the password yielded no results as my email address associated with the online Quip account did not receive any links or messages for it (I have checked both inbox and junk mail folders). However, I can only do so by logging back into an online account I have not used since I had first set it up, and I cannot remember the login password. I now want to cancel the subscription to stop receiving their products and being charged for unwanted items. I signed up with Quip and created an account last August to receive toothbrush heads every 3 months.
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